Frequently Asked Questions
Where do I meet my chauffeur at Houston Airports?
Your chauffeur will meet you inside the terminal as you exit the secure area from your arriving gate, holding a sign with your name on it. If for some reason you do not see your chauffeur, please call our office right away 713-320-7655 or 1-844-972-5888 and we will assist you immediately. Failure to call will result in a full charge/no-show.
Aren’t all limousine services basically the same?
Unfortunately it is not that simple. You should seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in business, hours of operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support & management, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance. When using larger vehicles especially, any company should provide their U.S. DOT number and company name registered under. Use the Safe Bus app to view whether they are in good standing. You might be surprised what you find out. In July 2017, the Houston Limousine INC. did an expose on party bus operators and they found that nearly 2/3 of the companies were operating without proper licensing and insurance.
How far in advance should I place a reservation?
As soon as your plans are fairly definite, just give us a call or send us an e-mail to set up your reservation. We always suggest as much notice as possible, several days for airport service and at least two weeks for most hourly charters. Seasonal, off-hour and special events may dictate more notice, sometimes even a few months, so try to plan accordingly. That said, just contact us whenever you are ready and need service, same day, same week, or even within the hour. With one of the largest fleets and chauffeur staff in Houston though, Houston Limousine inc. frequently responds to short notice needs better than anyone in the local market. We want your business!
Do you offer off-hour service?
Yes, we offer car service 24 hour a day / 7 days a week / 365 days a year. Please try to reserve in advance for off-hour service and that premium pricing and/or surcharges will likely apply. Off-hour service is typically approximately 11:45pm – 4:45am.
What are your standard cancellation policies?
Sedan and SUV – 3 hours prior to pickup time or garage leave time on airport service, 4 hours prior to pick up time or garage leave time on hourly charters.
Passenger and Executive Van – 12 hours prior to pickup time or garage leave time on airport service, 12 hours prior to pick up time or garage leave time on hourly charters.
Limousine – 5 Days prior to pickup time. 1 Days notice on airport transfers.
Mini & Limo Coaches – 7 Days prior to pickup time or garage leave time on airport service,7 Days prior to pick up time or garage leave time on hourly charters.
Motor Coaches – Three weeks prior to pickup day/time on hourly charters and four weeks on Day or Out of Town Charters.
What is your standard special event cancellation policy?
Special events include major sporting & social events, premium concerts, New Years, Thanksgiving & Christmas Eves, peak demand Prom nights, and similar peak/high demand events. Cancellation policy for such events is a minimum 1 week prior to the pickup time on the day of the event, on all vehicles chartered. Some variations may apply and will be reviewed at time of quoting and/or booking.
Do you require a deposit and when do I pay it?
We do require a credit card guarantee for payment and/or a prepaid non-refundable deposit. A credit card authorization form will be sent to you to complete at the time of reservation. This applies to all reservations including airport transfers, hourly rentals and bus charters.
Can I visit your office in person to see vehicles and make a reservation?
Absolutely! Our customers are always welcome to visit our offices during standard business hours to view and reserve vehicle. We enjoy showing off our fleet, but ask that customers make an appointment ahead of time so we can plan accordingly for your visit and assure the vehicles on site. You may also book and pay for your reservation on site if you wish while you are there.
How can I obtain a receipt for my charges?
Houston Limousine Inc. can provide receipts for charges most conveniently by e-mail once the job is complete. If you use our web-based reservation system you can also retrieve a receipt once the ride is completed and closed out. These stay in your profile history as well.
Do you offer corporate and personal accounts?
Houston Limousine Inc. offers both corporate and personal accounts. A credit card authorization form, ID validation and other documentation will be requested to be completed and returned. Major corporate accounts may qualify for billing terms, subject to review and approval.
How far in advance should I make my reservation?
Houston Limousine Inc. can accept your reservation several months in advance. As soon as you know all the pertinent details, at least the date and time of your travel, special event just call or e-mail us. Houston Limousine Inc. is Houston’s premier chauffeured service and is often in high demand. However we are also the largest, most diversified operator of premium, late model equipment and have many options for our clients. Payment arrangements must be made at the time of reservation.
Do you offer transfers, i.e., “drop-off and pickup” service for special events?
In most cases, minimum hourly rental terms will apply. And there are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.
What if I only need the vehicle to pick us up and drop us off. Can you offer this type of service?
Yes, there may be instances and occasions where transfer service is possible with the exception of peak demand dates and events. A transfer is a direct, one-way pick up and drop, at a set time. Wait time, extra stops and additional driving around are not calculated in the pricing and would add the charges or revert the service to hourly if extensive. If traffic or weather conditions are a factor, the minimum charge may be more. It is best to review all details at the time of reservation to determine what type of service will best apply.
What amenities are your vehicles stocked with?
All vehicles are stocked with Premium bottled water and mints. Limousines and Limousine Coaches are set up with ice, bottled water, mints, glassware and napkins. Normally a cooler with bottled water is set up in mini coaches, vans and executive vans. Customers are welcome to bring their own snacks, beverages and coolers. Kegs, Styrofoam or glassware or containers are not permitted on buses or vans. Alcoholic beverages are permitted as passengers consuming in the vehicle are over the age of 21. You may also have Houston Limousine Inc. stock your vehicle with beverages and snacks of choice for an additional charge.
Do you require a “damage” or “cleaning” deposit?
We require either a deposit upfront or a credit card guarantee for potential damage or excessive cleaning costs that could occur during the course of a rental.
Do you allow smoking in your vehicles?
All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.
What if I run late to my pickup? Do you charge for waiting time?
Houston Limousine Inc. gives a grace period of 15 minutes after the pickup time free of charge. However, if you run late for the pick up more than 15 minutes, Houston Limousine Inc. will charge for the entire minutes late. (Example 1: If the pickup time is for 10AM and the passenger arrives at 10:15AM, no waiting time will be charged. Example 2: If the pickup time is 10AM and the passenger arrives at 10:20AM, the waiting time charge will be for 20 minutes. Waiting time is charged based on a pro-rated hourly rate depending on the car class.