Terms of Service

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Terms of Service

Houston Limousine Inc.

Effective Date: 01/02/2026

1. Introduction

These Terms govern all services provided by Houston Limousine Inc. By booking or using services, you agree to these Terms.

2. Services

We provide chauffeur-driven transportation including airport transfers, corporate travel, and special events.

3. Reservations & Payments

  • Valid payment required

  • Pre-authorization permitted

  • Client authorizes all applicable charges

4. Cancellation Policy

  • 24-hour notice required for Buses

  • 4-hour notice required for Sedans

  • 4-hour notice required for SUVs

  • 12-hour notice required for Vans

  • Late cancellations and no-shows may be charged in full

5. Passenger Conduct

Unlawful, unsafe, or abusive behavior may result in immediate termination without refund.

6. DOT & Texas Compliance

We comply with all applicable DOT, Texas, and local transportation regulations. Vehicles are licensed, insured, and inspected. Drivers maintain proper licensing.

7. Insurance & Liability

  • We maintain commercial auto liability insurance with minimum coverage limits up to $1,000,000 depending on vehicle type and regulatory requirements.

  • Coverage applies only within policy limits.

  • We are not liable for indirect, incidental, or consequential damages.

  • Maximum liability shall not exceed the total amount paid for the service.

8. Indemnification

You agree to indemnify, defend, and hold harmless Houston Limousine Inc., its officers, employees, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses (including attorneys’ fees) arising out of or related to:

  • Your use or misuse of services

  • Breach of these Terms

  • Passenger conduct, negligence, or willful misconduct

  • Third-party claims arising from your actions during service

This indemnification applies regardless of whether such claims are based in contract, tort (including negligence), or otherwise, except to the extent caused solely by the Company’s gross negligence or willful misconduct.

9. Limitation of Liability

We are not liable for delays caused by traffic, weather, mechanical issues, acts of God, or events beyond our control.

10. Force Majeure

We are not responsible for service interruptions caused by events beyond our control.

11. Pricing & Fees

Additional charges may include tolls, parking, waiting time, fuel surcharges, and gratuity.

12. Corporate Accounts

Approved corporate clients may receive invoicing and credit terms. The company is responsible for all bookings under its account.

13. Commercial Contract Addendum

Separate corporate agreements may override these Terms where applicable.

14. Service Level Agreement (SLA) – Corporate Clients

For corporate accounts, we aim to provide:

  • On-time pickup performance (target: 99% or higher)

  • Professional, trained chauffeurs

  • Clean and well-maintained vehicles

  • 24/7 customer support (where applicable)

Service credits or remedies, if any, shall be governed by separate corporate agreements.

15. Payment Authorization & Chargebacks

Customers agree not to initiate chargebacks without first contacting us. Improper disputes may result in collections, fees, and legal action.

16. Driver Conduct & Screening

Drivers are vetted, licensed, and trained. Background checks are conducted where permitted by law.

17. ADA Compliance

We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations upon request, subject to availability.

18. Website & App Use

  • Users agree not to misuse systems

  • Pricing errors may be corrected

  • We are not liable for system outages

19. Electronic Acceptance & Signatures

By booking online, via app, email, or electronic platform, you agree that such actions constitute a legally binding electronic signature and acceptance of these Terms under applicable law, including the U.S. E-SIGN Act.

20. Arbitration Agreement

Any dispute arising from these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

  • Arbitration shall take place in Harris County, Texas

  • Each party waives the right to a jury trial

  • Class action waiver: disputes must be brought individually, not as part of a class action

  • The arbitrator may award damages consistent with these Terms

21. Governing Law

Texas law applies. Venue: Harris County, Texas.

22. Amendments

We may update these Terms at any time.

23. Contact

Houston Limousine Inc.

1-855-488-8877

Sales@HoustonLimousineinc.com

By using our services, you agree to these Terms.